{"id":5032,"date":"2020-06-26T17:56:37","date_gmt":"2020-06-26T17:56:37","guid":{"rendered":"http:\/\/applestore.vn\/?page_id=5032"},"modified":"2022-11-07T17:09:26","modified_gmt":"2022-11-07T10:09:26","slug":"chinh-sach-bao-hanh","status":"publish","type":"page","link":"https:\/\/ben.com.vn\/tin-tuc\/chinh-sach-bao-hanh\/","title":{"rendered":"Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh"},"content":{"rendered":"

TRUNG T\u00c2M B\u1ea2O H\u00c0NH V\u00c0 D\u1ecaCH V\u1ee4 KH\u00c1CH H\u00c0NG – BEN COMPUTER.
\nCH\u00cdNH S\u00c1CH \u0110\u1ed4I V\u00c0 B\u1ea2O H\u00c0NH:<\/strong><\/p>\n

I.<\/span>CH\u00cdNH S\u00c1CH \u0110\u1ed4I M\u1edaI:<\/strong><\/p>\n

\u0110\u1ed5i trong 15 ng\u00e0y:<\/p>\n

– S\u1ea3n ph\u1ea9m m\u1edbi\u00a0 nguy\u00ean chi\u1ebfc mua trong v\u00f2ng 15 ng\u00e0y, n\u1ebfu b\u1ecb l\u1ed7i k\u1ef9 thu\u1eadt do nh\u00e0 s\u1ea3n xu\u1ea5t s\u1ebd \u0111\u01b0\u1ee3c \u0111\u1ed5i m\u1edbi lu\u00f4n ngay l\u1eadp t\u1ee9c (kh\u00f4ng \u00e1p d\u1ee5ng v\u1edbi c\u00e1c thi\u1ebft b\u1ecb l\u00e0 linh ki\u1ec7n).<\/p>\n

– Kh\u00f4ng \u00e1p d\u1ee5ng v\u1edbi M\u00e1y in, M\u00e1y fax, M\u00e1y chi\u1ebfu, c\u00e1c thi\u1ebft b\u1ecb ti\u00eau hao v\u00e0 c\u00e1c s\u1ea3n ph\u1ea9m c\u1ee7a Apple ( macbook , imac, ipad, iphone)<\/p>\n

\u0110I\u1ec0U KI\u1ec6N \u0110\u1ed4I H\u00c0NG:<\/b><\/span><\/p>\n

+ Kh\u00f4ng vi ph\u1ea1m c\u00e1c \u0111i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh hay l\u1ed7i h\u00ecnh th\u1ee9c nh\u01b0 x\u01b0\u1edbc, m\u00f3p m\u00e9o, \u1ed1 v\u00e0ng, m\u1edd ch\u1eef, n\u1ee9t, v\u1ee1, v\u1ebft ch\u1eef kh\u00f4ng t\u1ea9y \u0111\u01b0\u1ee3c\u2026<\/p>\n

+ H\u00e0ng ph\u1ea3i c\u00f2n \u0111\u1ea7y \u0111\u1ee7 v\u1ecf h\u1ed9p, s\u00e1ch h\u01b0\u1edbng d\u1eabn, phi\u1ebfu b\u1ea3o h\u00e0nh, h\u00f3a \u0111\u01a1n, \u0111\u0129a c\u00e0i \u0111\u1eb7t (n\u1ebfu c\u00f3) v\u00e0 c\u00e1c ph\u1ee5 ki\u1ec7n \u0111i k\u00e8m.<\/p>\n

+ \u0110\u1ed1i v\u1edbi c\u00e1c tr\u01b0\u1eddng h\u1ee3p nh\u1eadp l\u1ea1i: n\u1ebfu s\u1ea3n ph\u1ea9m \u0111\u00e3 \u0111\u01b0\u1ee3c c\u00f4ng ty Ben Computer vi\u1ebft h\u00f3a \u0111\u01a1n t\u00e0i ch\u00ednh, kh\u00e1ch h\u00e0ng mu\u1ed1n tr\u1ea3 l\u1ea1i h\u00e0ng h\u00f3a ph\u1ea3i vi\u1ebft l\u1ea1i h\u00f3a \u0111\u01a1n t\u00e0i ch\u00ednh ho\u1eb7c l\u00e0m th\u1ee7 t\u1ee5c h\u1ee7y h\u00f3a \u0111\u01a1n n\u00e0y theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

+ Sau th\u1eddi gian tr\u00ean ho\u1eb7c nh\u1eefng tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n \u0111\u1ed5i h\u00e0ng th\u00ec t\u1ea5t c\u1ea3 c\u00e1c s\u1ea3n ph\u1ea9m s\u1ebd \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh theo ch\u00ednh s\u00e1ch chung c\u1ee7a H\u00e3ng, NCC v\u00e0 c\u00f4ng ty Ben Computer.<\/p>\n

II. <\/span>CH\u00cdNH S\u00c1CH B\u1ea2O H\u00c0NH CHUNG:<\/strong><\/span><\/p>\n

– Trong th\u1eddi gian b\u1ea3o h\u00e0nh Ben Computer s\u1ebd cho kh\u00e1ch h\u00e0ng m\u01b0\u1ee3n s\u1ea3n ph\u1ea9m t\u01b0\u01a1ng \u1ee9ng \u0111\u1ec3 d\u00f9ng trong th\u1eddi gian ch\u1edd b\u1ea3o h\u00e0nh (n\u1ebfu c\u00f3).<\/p>\n

– \u00a0\u0110\u1ed1i v\u1edbi nh\u1eefng s\u1ea3n ph\u1ea9m h\u00e3ng s\u1ea3n xu\u1ea5t \u0111\u00e3 ng\u1eebng s\u1ea3n xu\u1ea5t v\u00e0 kh\u00f4ng t\u00ecm \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m c\u00f9ng lo\u1ea1i tr\u00ean th\u1ecb tr\u01b0\u1eddng \u0111\u1ec3 tr\u1ea3 b\u1ea3o h\u00e0nh cho Qu\u00fd kh\u00e1ch th\u00ec C\u00f4ng ty s\u1ebd th\u1ef1c hi\u1ec7n ph\u01b0\u01a1ng \u00e1n \u0111\u1ed5i sang s\u1ea3n ph\u1ea9m t\u01b0\u01a1ng \u0111\u01b0\u01a1ng.<\/p>\n

– Nh\u1eadn ki\u1ec3m tra x\u00e1c \u0111\u1ecbnh l\u1ed7i mi\u1ec5n ph\u00ed cho kh\u00e1ch h\u00e0ng kh\u00f4ng mua t\u1ea1i Ben Computer (\u00e1p d\u1ee5ng t\u1ea1i TTBH Ben s\u1ed1 7 ng\u00f5 92 NKT)<\/p>\n

– Ben Computer kh\u00f4ng b\u1ea3o h\u00e0nh v\u00e0 kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 d\u1eef li\u1ec7u v\u00e0 t\u00ednh h\u1ee3p ph\u00e1p<\/strong> c\u1ee7a c\u00e1c ph\u1ea7n m\u1ec1m, d\u1eef li\u1ec7u hi\u1ec7n c\u00f3 trong s\u1ea3n ph\u1ea9m c\u1ee7a kh\u00e1ch h\u00e0ng. Do \u0111\u00f3, Qu\u00fd kh\u00e1ch h\u00e0ng vui l\u00f2ng l\u01b0u l\u1ea1i d\u1eef li\u1ec7u c\u1ee7a m\u00ecnh tr\u01b0\u1edbc khi g\u1eedi b\u1ea3o h\u00e0nh.<\/p>\n

TH\u1edcI GIAN B\u1ea2O H\u00c0NH<\/b><\/span><\/p>\n

+ \u0110\u1ed1i v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh t\u1ea1i Ben Computer\u00a0<\/b><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
STT<\/span><\/td>\nLO\u1ea0I S\u1ea2N PH\u1ea8M<\/span><\/td>\nTH\u1edcI GIAN MUA H\u00c0NG<\/span><\/p>\n

(k\u1ec3 t\u1eeb ng\u00e0y mua h\u00e0ng \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n tr\u00ean h\u00f3a \u0111\u01a1n \u0111i\u1ec7n t\u1eed)<\/span><\/td>\n

TH\u1edcI GIAN TR\u1ea2\u00a0<\/span><\/p>\n

H\u00c0NG B\u1ea2O H\u00c0NH<\/span><\/p>\n

(k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn\u00a0<\/span><\/p>\n

b\u1ea3o h\u00e0nh)<\/span><\/td>\n

GHI CH\u00da<\/span><\/td>\n<\/tr>\n
1<\/span><\/td>\nCPU Intel<\/span><\/td>\nD\u01b0\u1edbi 12 th\u00e1ng<\/span><\/td>\nKh\u00f4ng qu\u00e1 10 ng\u00e0y<\/span><\/td>\nC\u00f4ng ty ph\u1ea3i g\u1eedi h\u00e0ng \u0111\u1ebfn \u0111\u1ecba ch\u1ec9 b\u1ea3o h\u00e0nh c\u1ee7a h\u00e3ng \u1edf n\u01b0\u1edbc ngo\u00e0i<\/span><\/td>\n<\/tr>\n
T\u1eeb th\u00e1ng th\u1ee9 12\u00a0 \u0111\u1ebfn h\u1ebft th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh<\/span><\/td>\nKh\u00f4ng qu\u00e1 15 ng\u00e0y<\/span><\/td>\n<\/tr>\n
2<\/span><\/td>\nBo m\u1ea1ch ch\u1ee7<\/span><\/p>\n

(Mainboard), RAM<\/span><\/td>\n

D\u01b0\u1edbi 12 th\u00e1ng<\/span><\/td>\nKh\u00f4ng qu\u00e1 07 ng\u00e0y<\/span><\/td>\n<\/td>\n<\/tr>\n
T\u1eeb th\u00e1ng th\u1ee9 12 \u0111\u1ebfn th\u00e1ng th\u1ee9 24<\/span><\/td>\nKh\u00f4ng qu\u00e1 09 ng\u00e0y<\/span><\/td>\n<\/td>\n<\/tr>\n
T\u1eeb th\u00e1ng th\u1ee9 25 \u0111\u1ebfn \u0111\u1ebfn h\u1ebft th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh<\/span><\/td>\nKh\u00f4ng qu\u00e1 10 ng\u00e0y<\/span><\/td>\n<\/td>\n<\/tr>\n
3<\/span><\/td>\n\u1ed4 c\u1ee9ng c\u1eafm trong<\/span><\/td>\nD\u01b0\u1edbi 12 th\u00e1ng<\/span><\/td>\nKh\u00f4ng qu\u00e1 07 ng\u00e0y<\/span><\/td>\n<\/td>\n<\/tr>\n
T\u1eeb th\u00e1ng th\u1ee9 12 \u0111\u1ebfn th\u00e1ng th\u1ee9 24<\/span><\/td>\nKh\u00f4ng qu\u00e1 09 ng\u00e0y<\/span><\/td>\n<\/td>\n<\/tr>\n
T\u1eeb th\u00e1ng th\u1ee9 25 \u0111\u1ebfn h\u1ebft th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh<\/span><\/td>\nKh\u00f4ng qu\u00e1 10 ng\u00e0y<\/span><\/td>\n<\/td>\n<\/tr>\n
4<\/span><\/td>\nM\u00e1y t\u00ednh x\u00e1ch tay<\/span><\/td>\n<\/td>\nKh\u00f4ng qu\u00e1 10 ng\u00e0y<\/span><\/td>\n<\/td>\n<\/tr>\n
5<\/span><\/td>\nM\u00e0n h\u00ecnh<\/span><\/td>\nD\u01b0\u1edbi 12 th\u00e1ng<\/span><\/td>\nKh\u00f4ng qu\u00e1 08 ng\u00e0y<\/span><\/td>\n<\/td>\n<\/tr>\n
T\u1eeb th\u00e1ng th\u1ee9 12 \u0111\u1ebfn th\u00e1ng th\u1ee9 24<\/span><\/td>\nKh\u00f4ng qu\u00e1 10 ng\u00e0y<\/span><\/td>\n<\/td>\n<\/tr>\n
T\u1eeb th\u00e1ng th\u1ee9 25 \u0111\u1ebfn h\u1ebft th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh<\/span><\/td>\nKh\u00f4ng qu\u00e1 12 ng\u00e0y<\/span><\/td>\n<\/td>\n<\/tr>\n
6<\/span><\/td>\nM\u00e1y chi\u1ebfu, m\u00e1y fax, m\u00e1y in, m\u00e1y photocopy, m\u00e1y hu\u1ef7 t\u00e0i li\u1ec7u, m\u00e1y \u1ea3nh, m\u00e1y quay<\/span><\/td>\n<\/td>\nKh\u00f4ng qu\u00e1 09 ng\u00e0y<\/span><\/td>\n<\/td>\n<\/tr>\n
7<\/span><\/td>\n\u1ed4 c\u1ee9ng c\u1eafm ngo\u00e0i<\/span><\/td>\nD\u01b0\u1edbi 12 th\u00e1ng<\/span><\/td>\nKh\u00f4ng qu\u00e1 07 ng\u00e0y<\/span><\/td>\n<\/td>\n<\/tr>\n
T\u1eeb th\u00e1ng th\u1ee9 12 \u0111\u1ebfn h\u1ebft th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh<\/span><\/td>\nKh\u00f4ng qu\u00e1 10 ng\u00e0y<\/span><\/td>\n<\/td>\n<\/tr>\n
8<\/span><\/td>\nM\u00e1y \u0111\u1ec3 b\u00e0n nguy\u00ean b\u1ed9<\/span><\/td>\n<\/td>\nKh\u00f4ng qu\u00e1 15 ng\u00e0y<\/span><\/td>\n<\/td>\n<\/tr>\n
9<\/span><\/td>\nC\u00e1c s\u1ea3n ph\u1ea9m kh\u00e1c<\/span><\/td>\nD\u01b0\u1edbi 6 th\u00e1ng<\/span><\/td>\nKh\u00f4ng qu\u00e1 05 ng\u00e0y<\/span><\/td>\n<\/td>\n<\/tr>\n
T\u1eeb th\u00e1ng th\u1ee9 7 \u0111\u1ebfn th\u00e1ng th\u1ee9 12<\/span><\/td>\nKh\u00f4ng qu\u00e1 07 ng\u00e0y<\/span><\/td>\n<\/td>\n<\/tr>\n
T\u1eeb th\u00e1ng th\u1ee9 13 \u0111\u1ebfn th\u00e1ng th\u1ee9 24<\/span><\/td>\nKh\u00f4ng qu\u00e1 10 ng\u00e0y<\/span><\/td>\n<\/td>\n<\/tr>\n
T\u1eeb th\u00e1ng th\u1ee9 25 \u0111\u1ebfn h\u1ebft th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh<\/span><\/td>\nKh\u00f4ng qu\u00e1 12 ng\u00e0y<\/span><\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

***Tuy nhi\u00ean<\/strong>, th\u1eddi gian tr\u1ea3 b\u1ea3o h\u00e0nh c\u00f3 th\u1ec3 s\u1edbm ho\u1eb7c mu\u1ed9n h\u01a1n<\/strong> th\u1eddi gian quy \u0111\u1ecbnh tr\u00ean \u0111\u00e2y. Khi \u0111\u00f3, ch\u00fang t\u00f4i s\u1ebd ch\u1ee7 \u0111\u1ed9ng li\u00ean h\u1ec7 v\u1edbi Qu\u00fd kh\u00e1ch tr\u01b0\u1edbc.<\/p>\n

+\u00a0 \u0110\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m b\u1ea3o h\u00e0nh t\u1ea1i h\u00e3ng:<\/strong><\/p>\n

N\u1ebfu Qu\u00fd kh\u00e1ch h\u00e0ng g\u1eedi b\u1ea3o h\u00e0nh t\u1ea1i Ben computer th\u00ec th\u1eddi gian tr\u1ea3 b\u1ea3o h\u00e0nh ph\u1ee5 thu\u1ed9c v\u00e0o h\u00e3ng. Ben computer \u0111\u1ea3m b\u1ea3o lu\u00f4n \u0111\u00f4n \u0111\u1ed1c h\u00e3ng tr\u1ea3 b\u1ea3o h\u00e0nh trong th\u1eddi gian s\u1edbm nh\u1ea5t cho Qu\u00fd kh\u00e1ch h\u00e0ng v\u00e0 li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng ngay khi h\u00e3ng tr\u1ea3 b\u1ea3o h\u00e0nh.<\/p>\n

+ S\u1ea3n ph\u1ea9m khuy\u1ebfn m\u1ea1i:<\/strong><\/p>\n

Qu\u00fd kh\u00e1ch \u0111\u01b0\u1ee3c h\u01b0\u1edfng ch\u1ebf \u0111\u1ed9 b\u1ea3o h\u00e0nh trong v\u00f2ng 07 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y tr\u00ean phi\u1ebfu xu\u1ea5t t\u01b0\u01a1ng \u1ee9ng (n\u1ebfu c\u00f3).<\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/span>\u0110I\u1ec0U KI\u1ec6N B\u1ea2O H\u00c0NH CHUNG:<\/b><\/span><\/p>\n

T\u1ea5t c\u1ea3 c\u00e1c s\u1ea3n ph\u1ea9m do Ben Computer b\u00e1n ra \u0111\u1ec1u tu\u00e2n th\u1ee7 \u0111i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh c\u1ee7a H\u00e3ng s\u1ea3n xu\u1ea5t, Nh\u00e0 cung c\u1ea5p. C\u00e1c tr\u01b0\u1eddng h\u1ee3p sau \u0111\u00e2y b\u1ecb coi l\u00e0 vi ph\u1ea1m \u0111i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh:<\/p>\n

    \n
  1. S\u1ea3n ph\u1ea9m b\u1ecb ti\u00eau hao trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng. (h\u1ed9p m\u1ef1c, c\u1ee5m tr\u1ed1ng t\u1eeb, b\u0103ng m\u1ef1c, \u0111\u1ea7u kim, \u0111\u1ea7u in phun, qu\u1ea1t, c\u00e1c lo\u1ea1i c\u00e1p, n\u1eafn d\u00f2ng, c\u00f4ng t\u1eafc ngu\u1ed3n\u2026)<\/li>\n
  2. S\u1ea3n ph\u1ea9m h\u1ebft th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh (th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n tr\u00ean phi\u1ebfu xu\u1ea5t kho ki\u00eam b\u1ea3o h\u00e0nh c\u1ee7a Ben Computer\u2026).<\/li>\n
  3. Kh\u00f4ng c\u00f3 tem b\u1ea3o h\u00e0nh c\u1ee7a Ben Computer, Nh\u00e0 ph\u00e2n ph\u1ed1i, H\u00e3ng s\u1ea3n xu\u1ea5t; ho\u1eb7c c\u00f3 nh\u01b0ng tem b\u1ea3o h\u00e0nh \u0111\u00f3 kh\u00f4ng h\u1ee3p l\u1ec7 (b\u1ecb r\u00e1ch, b\u1ecb t\u1ea9y x\u00f3a, s\u1eeda ch\u1eefa, m\u1edd kh\u00f4ng \u0111\u1ecdc \u0111\u01b0\u1ee3c, bong\/ tr\u00f3c\u2026).<\/li>\n
  4. S\u1ed1 serial, m\u00e3 v\u1ea1ch, th\u00f4ng s\u1ed1 k\u1ef9 thu\u1eadt tr\u00ean s\u1ea3n ph\u1ea9m kh\u00f4ng h\u1ee3p l\u1ec7 (b\u1ecb m\u1edd kh\u00f4ng \u0111\u1ecdc \u0111\u01b0\u1ee3c, b\u1ecb c\u1ea1o, b\u1ecb s\u1eeda, b\u1ecb r\u00e1ch, b\u1ecb bong\/ tr\u00f3c, b\u1ecb thay \u0111\u1ed5i).<\/li>\n
  5. S\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i do thi\u00ean tai (l\u0169 l\u1ee5t, h\u1ecfa ho\u1ea1n, ngu\u1ed3n \u0111i\u1ec7n kh\u00f4ng b\u00ecnh th\u01b0\u1eddng, sai \u0111i\u1ec7n \u00e1p quy \u0111\u1ecbnh\u2026).<\/li>\n
  6. S\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i do ng\u01b0\u1eddi s\u1eed d\u1ee5ng:\n